Our Policies

Clear guidelines to ensure a positive experience for all clients and therapists

Thank you for choosing PB Mobile Massage for your therapeutic bodywork needs. To ensure a respectful and professional experience for both our clients and dedicated therapists, we’ve established the following policies.

We appreciate your understanding and cooperation in helping us maintain a safe, serene, and professional environment for healing and wellness.

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Cancellation & Rescheduling Policy

We value your time and wellness journey. To honor our therapists’ schedules and allow other clients to book available time slots, we require advance notice for any appointment changes.

⏰ Required Notice

We kindly request a minimum of 24 hours’ notice for any appointment cancellations or rescheduling requests.

Why this matters: When appointments are cancelled or missed without adequate notice, our therapists lose valuable time that could have been offered to other clients seeking services. Your advance notice helps us maintain fair access to appointments for everyone.

💰 Cancellation Fees

To maintain fairness and respect everyone’s time, the following fees apply to late cancellations and no-shows:

Situation	Fee
First late cancellation or no-show	$25
Subsequent late cancellations or no-shows	Full session fee
Cancellations with 24+ hours notice	No fee

Credit Card on File: We reserve the right to require a credit card on file to secure future appointments after a missed appointment or late cancellation. This ensures appropriate fees can be processed and helps prevent scheduling issues.

🌦️ Understanding Unexpected Circumstances

We recognize that genuine emergencies, illness, and severe weather can disrupt even the best-laid plans. Your safety and health always come first.

Illness: If you’re experiencing fever, contagious infection, or have had vomiting/diarrhea within 24 hours of your appointment, please contact us immediately to cancel. The health and safety of our clients and staff are our top priority.
Medical Emergencies: Unexpected hospitalizations, injuries, or family emergencies will be handled with compassion and understanding.
Severe Weather: Never compromise your safety to attend an appointment during hazardous conditions. We will also provide notice if we need to cancel appointments due to dangerous weather.

Fee Waiver: Late cancellations due to verifiable emergencies, sudden illness, or severe weather will generally not result in a fee. We evaluate each situation on a case-by-case basis and appreciate your prompt communication.

📞 How to Cancel or Reschedule

Please contact us as soon as you know you need to change your appointment:

Call or Text: 561-320-3865
Booking System: Use your booking confirmation link to reschedule online

We’ll do our best to accommodate your preferred alternative appointment time.

🛡️

Professional Conduct & Respect Policy

PB Mobile Massage provides strictly therapeutic and wellness-focused massage services. We are committed to maintaining a safe, professional, and respectful environment for everyone.

⚕️ Therapeutic Services Only

Our massage therapy services are provided for therapeutic, wellness, and relaxation purposes only. There is absolutely no sexual component associated with our services under any circumstances.

We are licensed massage therapists bound by professional ethics and Florida state regulations. All sessions are conducted with the highest standards of professionalism and clinical boundaries.

🚫 Zero Tolerance Policy

Any form of inappropriate behavior will result in immediate termination of your session. This includes but is not limited to:

Sexual insinuation, suggestions, or propositions
Inappropriate jokes, comments, or conversation
Unwanted touching or gestures toward the therapist
Exposure of genitals or inappropriate draping requests
Requests for services outside our therapeutic scope
Threatening, aggressive, or disrespectful behavior

Immediate Consequences: Your session will be terminated immediately. You will be charged the full service fee regardless of time elapsed, and you will be permanently banned from future services. We reserve the right to file a report with local law enforcement depending on the severity of the behavior.

🤝 Mutual Respect

We are dedicated to treating every client with dignity, respect, and compassion. We insist that our therapists receive the same courtesy in return.

Our therapists have the right to:

Work in a safe and respectful environment
Refuse service to anyone who makes them uncomfortable
Maintain professional boundaries at all times
Be treated with dignity and respect

Our Commitment: When you treat our therapists with respect, you can expect the same professionalism, care, and dedication to your healing and wellness in return. Most of our clients understand this implicitly, and we’re grateful for the respectful relationships we’ve built.

👕 Appropriate Attire & Draping

For your comfort and our therapists’ professionalism:

You will be appropriately draped at all times with professional linens
Only the area being worked on will be undraped
Genitals, gluteal cleft, and breasts (for women) remain covered at all times
You may undress to your comfort level (underwear on or off)
Our therapists will leave the room while you undress and get on the table

These standards are in place to protect both you and our therapists and are in accordance with Florida massage therapy regulations.

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Consent & Communication Policy

Open communication and informed consent are essential to a positive massage therapy experience.

✅ Your Right to Consent

You have the right to:

Ask questions about techniques or procedures at any time
Request modifications to pressure, technique, or areas worked
Decline work on any area of your body
End the session at any time for any reason
Provide or withhold consent for specific techniques

🗣️ Communication During Your Session

Please communicate openly with your therapist about:

Pressure (too light, too firm, or just right)
Comfort level (temperature, positioning, draping)
Areas needing more or less attention
Any discomfort or pain during the session
Questions or concerns

Your therapist cannot read your mind! Honest feedback helps us provide the best possible therapeutic experience tailored to your needs.

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Health & Safety Policy

Your safety is our priority. Please help us provide safe and effective care by communicating openly about your health.

📋 Health Intake Information

Please inform your therapist if you have:

Recent injuries, surgeries, or medical procedures
Chronic conditions (diabetes, high blood pressure, etc.)
Skin conditions or allergies
Pregnancy or possibility of pregnancy
Blood clots, varicose veins, or circulatory issues
Cancer or history of cancer
Any condition that could be affected by massage

Medical Clearance: For certain conditions, we may require written clearance from your physician before providing massage therapy. This protects your health and our professional liability.

🦠 Illness & Contagious Conditions

Please reschedule if you are experiencing:

Fever or flu-like symptoms
Active contagious illness (cold, flu, COVID-19, etc.)
Vomiting or diarrhea within the past 24 hours
Active skin infections or rashes
Any symptoms of illness

This protects both you (massage can worsen illness) and our therapists from exposure.

🧼 Our Hygiene Standards

We maintain the highest standards of cleanliness and sanitation:

Fresh, laundered linens for every client
Sanitized equipment before and after each session
Hand washing and/or sanitizing before and after sessions
Regular cleaning of all massage equipment and supplies
Compliance with Florida Board of Massage Therapy regulations

Questions About Our Policies?

We’re here to help. Contact us anytime for clarification or to discuss special circumstances.