Frequently Asked Questions

Everything you need to know about your luxury mobile massage experience

Have questions about our mobile massage services? You’re in the right place. Below you’ll find answers to the most common questions about booking, preparing for your session, and what to expect from PB Mobile Massage.

📅 Booking & Scheduling

Questions about appointments, cancellations, and scheduling

How do I book an appointment?
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Booking is easy! You can:

We recommend booking at least 48-72 hours in advance to secure your preferred time, though we’ll do our best to accommodate last-minute requests when possible.

What is your cancellation policy?
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We require 24 hours’ notice for cancellations or rescheduling to avoid fees:

  • First late cancellation: $25 fee
  • Subsequent late cancellations: Full session fee
  • Emergencies & illness: Fees may be waived on a case-by-case basis

View our complete cancellation policy for details on emergency exceptions.

What areas do you serve?
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We proudly serve all of Palm Beach County, including:

  • Boca Raton
  • Delray Beach
  • West Palm Beach
  • Palm Beach Gardens
  • Jupiter
  • Wellington
  • Royal Palm Beach
  • Boynton Beach
  • Lake Worth
  • And surrounding areas

Not sure if we cover your location? Just ask! We’re always happy to check if we can accommodate your area.

Can I book massages for a group or event?
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Absolutely! We offer group bookings for:

  • Bachelorette parties
  • Bridal showers
  • Girls’ weekend getaways
  • Corporate wellness events
  • Private gatherings

Contact us at 561-320-3865 to discuss group rates, scheduling, and logistics. We can coordinate multiple therapists for larger events.

💆 Session Details

What to expect during your mobile massage appointment

How long will the therapist be at my home?
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Expect the therapist to be in your home approximately 30-45 minutes beyond your scheduled massage time. This includes:

  • Setup (10-15 minutes) – Professional table, linens, music, aromatherapy
  • Health intake and consultation (5-10 minutes)
  • Your massage session (full scheduled time)
  • Cleanup and post-session recommendations (5-10 minutes)

We arrive 10 minutes early to set up, so your massage begins exactly at your scheduled time.

How long is the actual massage?
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The time you book is the time you receive hands-on massage. Our 60-minute massage is a full 60 minutes of bodywork—not 50 minutes like many spas.

Available session lengths:

  • 60 minutes: Ideal for targeting specific areas or full-body relaxation
  • 90 minutes: Extended time for deeper work and comprehensive full-body treatment
Do I have to be nude for my massage?
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No—you undress to your comfort level. Many clients prefer to be fully or partially nude for the best therapeutic results, but you may also:

  • Keep underwear on
  • Wear a bathing suit
  • Wear comfortable clothing (for certain techniques)

Our therapists are trained in professional draping techniques. You’ll be covered with linens at all times, with only the area being worked on exposed. Your comfort and modesty are always respected.

What should I do after my massage?
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To maximize the benefits of your massage:

  • Drink plenty of water to help flush out metabolic waste and toxins
  • Rest and relax for the remainder of the day if possible
  • Avoid strenuous activity or intense workouts for 24 hours
  • Take a warm bath with Epsom salts to further relax muscles
  • Listen to your body and allow yourself to enjoy the relaxation

Some temporary soreness is normal, especially after deep tissue work. This typically resolves within 24-48 hours.

🏠 Preparing for Your Session

How to prepare your home and yourself

How should I prepare for my massage?
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To ensure the best possible experience:

  • Shower beforehand if possible (not required, but appreciated)
  • Clear a space approximately 7ft x 4ft for the massage table
  • Secure pets in another room during the session
  • Let household members know you need a quiet, peaceful environment
  • Turn off or silence phones and electronics
  • Adjust temperature to a comfortable level (we can guide you)
  • Remove jewelry before your session

Don’t worry about providing sheets or towels—we bring all professional linens and equipment!

What equipment do you bring?
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We bring everything needed for a complete spa experience:

  • Professional, heated massage table
  • Fresh, sanitized linens and blankets
  • Premium massage oils and lotions
  • Aromatherapy diffuser and essential oils
  • Soothing music (optional)
  • Bolsters and positioning supports

All you need to provide is the space and yourself!

How much space do you need?
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We need approximately 7 feet by 4 feet of clear floor space for the massage table and for the therapist to move around comfortably. This works in:

  • Master bedrooms
  • Living rooms
  • Guest rooms
  • Home offices
  • Covered outdoor spaces (weather permitting)

The space should be on a level surface (not stairs or uneven ground). We can work with your space—just let us know what you have available!

🏥 Health & Safety

Important health information and contraindications

Are your massage therapists licensed?
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Yes! Dinyero Milligan (MA91054) is a Licensed Massage Therapist (LMT) and Certified Manual Lymphatic Drainage Specialist (C-MLD) licensed by the State of Florida.

We prioritize your safety and adhere to all Florida Board of Massage Therapy regulations, including:

  • Continuing education requirements
  • Professional liability insurance
  • Background screening
  • HIPAA compliance for health information
  • Professional ethics and standards
Can I receive a massage if I’m pregnant?
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We do not offer prenatal massage services. Our current treatments are not designed for expectant mothers, and we recommend visiting a certified prenatal massage therapist to ensure a safe and effective session.

When should I avoid getting a massage?
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For your safety, avoid or postpone massage if you have:

  • Fever or contagious illness: Flu, cold, COVID-19, or active infection
  • Recent vomiting/diarrhea: Wait at least 24 hours after symptoms resolve
  • Acute inflammation: Recent injuries with severe swelling, redness, or heat
  • Blood clots (DVT): Known or suspected deep vein thrombosis
  • Uncontrolled high blood pressure: Requires physician clearance
  • Open wounds or severe skin conditions: Burns, rashes, or infections
  • Recent surgery: Allow adequate healing time (typically 6-8 weeks minimum)

Certain medical conditions may require physician clearance: Severe osteoporosis, bleeding disorders, cancer treatment, heart conditions. When in doubt, consult your doctor and inform your therapist of your complete health history.

What if I have allergies or sensitivities?
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Please inform us of any allergies or sensitivities before your session, including:

  • Fragrance sensitivities
  • Essential oil allergies
  • Latex allergies
  • Nut oil allergies
  • Skin sensitivities

We have hypoallergenic and fragrance-free options available and will adjust products to ensure your safety and comfort.

💳 Payment & Pricing

Questions about rates, packages, and payment

How much do your services cost?
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Our single session rates are:

  • Swedish Massage: $130 (60 min) | $180 (90 min)
  • Deep Tissue Massage: $145 (60 min) | $195 (90 min)
  • Manual Lymphatic Drainage: $150 (60 min) | $215 (90 min)
  • Stress & Burnout Recovery: $160 (60 min) | $230 (90 min)

Save with package series: Purchase 3 or 4-session packages and save up to $115. View our package pricing for details.

What payment methods do you accept?
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We accept:

  • All major credit cards (Visa, Mastercard, Amex, Discover)
  • Debit cards
  • Cash
  • Venmo, Zelle, or Cash App (by arrangement)

Payment is due at the time of service. For packages, payment is processed at the time of purchase.

Do I need to tip my therapist?
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Gratuity is not required but always appreciated for exceptional service. Standard gratuity for massage therapists is 15-20% of the service cost.

Tips can be added to your credit card payment or given in cash. Your generosity is deeply appreciated and helps support our therapists’ dedication to your wellness.

Ready to Relax?

Experience the luxury of a professional massage in the comfort of your own home.

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