PB Mobile Massage is a licensed mobile massage therapy service operating in Palm Beach County, Florida. Our website address is https://pbmobilemassage.com.

We provide professional mobile massage therapy services including Swedish Massage, Deep Tissue Massage, Manual Lymphatic Drainage, and specialized therapeutic treatments delivered directly to clients’ homes throughout Boca Raton, Delray Beach, West Palm Beach, and surrounding areas.

The personal information we collect depends on your interaction with our website and services. Generally, you control the amount and type of information you provide to us. The personal information we may collect includes:

• Name and Contact Information: When you book a massage appointment, contact us, or subscribe to our communications, we collect your name, email address, phone number, and service address in Palm Beach County.
• Appointment Details: Service type requested (Swedish, Deep Tissue, Manual Lymphatic Drainage, etc.), preferred date and time, session duration, and any special requests or health considerations relevant to your massage therapy.
• Health Information: With your consent, we may collect limited health information necessary to provide safe and effective massage therapy, such as areas of pain or tension, injuries, medical conditions, allergies, or contraindications.
• Payment Information: We collect payment information through our secure payment processor. All sensitive payment data (credit card numbers, security codes) is securely stored by our payment processor. We do not have access to or store your complete payment card details.

When visitors leave comments on our website, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to display your profile picture if you use that service. The Gravatar service privacy policy is available at https://automattic.com/privacy/.

After approval of your comment, your profile picture (if applicable) is visible to the public in the context of your comment.

We use cookies and similar tracking technologies to enhance your experience on our website. Here’s how we use them:

If you upload images to our website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

We recommend removing location data from images before uploading to protect your privacy.

We employ trusted third-party companies and individuals to facilitate our website and services. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Articles and pages on our site may include embedded content (e.g., videos, images, articles, social media posts). Embedded content from other websites behaves in the same way as if you visited that website directly.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal obligations.

• Appointment Records: We retain appointment and health information for the period required by Florida massage therapy regulations and healthcare record-keeping laws, typically 5-7 years.
• Comments: If you leave a comment, the comment and its metadata are retained indefinitely to facilitate automatic approval of follow-up comments and prevent spam.
• User Accounts: For users who register on our website, we store the personal information provided in their user profile. Users can view, edit, or delete their personal information at any time (except username). Website administrators can also see and edit that information.
• Marketing Communications: If you subscribe to our email list, we retain your contact information until you unsubscribe or request deletion.

You have important rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You can request that we delete your personal data, subject to certain legal exceptions (such as records we’re required to maintain for healthcare regulations).
• Right to Data Portability: You can request an exported file of your personal data in a structured, commonly used format.
• Right to Opt-Out: You can opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for all data transmitted through our website
• Secure storage systems with restricted access
• Regular security assessments and updates
• Compliance with healthcare privacy regulations including HIPAA where applicable
• Staff training on data privacy and security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or serving our clients (such as payment processors, booking platforms, and email service providers).
• Legal Requirements: When required by law or in response to valid legal requests by public authorities (such as a court order or government agency).
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your information becomes subject to a different Privacy Policy.
• Spam Detection: Visitor comments may be checked through automated spam detection services.

We fully comply with the CAN-SPAM Act and all applicable laws regarding email communications. Here’s what this means for you:

• We will never sell, rent, or trade your email address to unaffiliated third parties
• Every marketing email includes a clear and easy unsubscribe option
• We honor all unsubscribe requests immediately
• We only send appointment confirmations, service-related communications, and marketing messages you’ve opted into
• Our emails clearly identify PB Mobile Massage as the sender

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a new “Last Updated” date
• Sending an email notification to registered users (for significant changes)
• Displaying a notice on our website homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: